Oregon Business: Gert Boyle on Columbia Sportswear’s new direction

Gert Boyle, Chairman of Columbia Sportswear Company, is the "tough mother" and boss of the company that her family started when they moved to Oregon and fell in love with the Columbia River and the natural beauty of the Pacific Northwest. At 93 years-old, Gert can be found working at her desk during the week at Columbia's Portland headquarters. She has recently stepped back into the spotlight and is the centerpeice of the companies marketing. This is evident when you see her face, and humor, while walking the halls of the headquarters.

Columbia Sportswear’s Gert Boyle blazes a new trail

written by Kevin Max | photos by Shauna Intelisano

Gert Boyle peers at me over those glasses with a half-bent smile that could go either way—up and into a witticism pulled from her 93 years, or down and into an earnest assessment of the sportswear industry. Even through her office’s cluttered mementos of decades of celebrity—a photo with Nelson Mandela, another with Phil Knight, Bill Clinton, the cougar from her Tough Mother-themed commercials, a snow globe with tiny boots inside—Gert Boyle is still at the center of this iconic Oregon sportswear company that is transitioning to a warmer and younger demographic.

Gert Boyle, Chairman of Columbia Sportswear Company
“Well, I’m not going anywhere,” Boyle said. “I’ve been here every single day. I’m available for anyone who wants to come in the door.”

Boyle is the founder of the homespun Oregon company that her father, Paul Lamfrom, started in Portland in 1938 after the family fled Nazi Germany. Initially a millinery, the newly named Columbia Hat Company was a traditional business in a quickly evolving American outdoors industry.

By the time Boyle took the reins of the faltering company in 1970, she knew something had to be done to broaden the product portfolio and reduce its seasonality. Innovation ensued. Columbia began making weatherproof ski jackets from Gore-Tex in the mid-70s and branded itself as king of inclement weather.

Innovation is Columbia Sportswear’s greatest asset


In the mid-80s, Columbia applied the same zip-out layer concept from a hunting coat to a ski parka, in what would become the Bugaboo and the first design coup for the small sportswear maker. After a long dry spell, Columbia got the religion of technology and brought the thermal reflective Omni Heat out of the lab and into its jackets. In 2015, Columbia crafted a fresh take on a more breathable Gore-Tex and created a closed-seam thermal system with extreme water repellency and much-improved breathability. They called it OutDry Extreme.

Bugaboo 1986 Ad
Bugaboo 1986 Ad
“Innovation is the greatest asset that you have and sets you apart from the next guy,” said Boyle, as feisty as the day she was born. “Every coat has two sleeves, a front and a back. It’s how you make it—that’s the difference.”

Enter Michael “Woody” Blackford, who for the past twelve years has climbed the ladder of Columbia’s design studios to earn the title of vice president of design and innovation in 2015. If innovation is the differentiator, a lot of responsibility lies in the hands of Blackford, who now has more than 200 industry patents from his years at Columbia.

“I became focused on four problems: keeping people warm, dry, cool and protected from the sun,” Blackford said. “I like to think of us as a world leader in sportswear functionality.”

We’ve been able to make our technology a part of the aesthetic,” Blackford said in an interview. “In the past, we tried to make tech invisible to the consumer. Now we have a different approach and make a garment’s technology obvious to the consumer.”

Columbia Sportswear’s Sun Deflector


This spring, expect to see a glimmering addition to the product portfolio. Garments made with the new technology Omni-Shade Sun Deflector will shimmer under the summer sun as if it were made of a million tiny mirrors. Rather than consuming and reducing harmful UV rays, Sun Deflector garments are adorned with outward-facing micro-dots of titanium dioxide to reflect the sun, and keep its wearer cool and sun-protected.

Meanwhile, Columbia’s corporate strategy is beginning to heat up on Wall Street. For the first nine months of 2017, net sales jumped 2 percent to a record $1.69 billion, while net income rose 5 percent for the corresponding period.

CEO Tim Boyle emphasized on a call with analysts and investors that sales of footwear, particularly with its sub-brand Sorel, is the shining star; Columbia acquired the ailing footwear maker Sorel 2000 and yoga brand prAna in 2014. “The company has been very focused on the footwear business, the non-winter footwear business and the sportswear business,” he said. “If I look out five years, I think our fastest-growing and largest category—if we do everything right—will likely be footwear.”

Columbia Sportswear’s financial growth during economic duldrums


Investors cheered the diversification strategy by pushing the stock (COLM: Nasdaq) up 17% on the year to $70.43 by December 7 and just shy of its all-time high of $71.54 from summer 2015. Over the same period, Nike’s stock rose 14.8%, Under Armour plunged 54% and the S&P Apparel Retail Index, which includes a basket of Columbia’s peers, was flat.

Not all financial news has been polar fleece and puffies, however. Columbia’s sales in the U.S., its largest market, have struggled. Perhaps Columbia is a victim of its own marketing success of its Tough Tested branding, in which Gert Boyle subjects her son and their gear to such rigors as being sent through a car wash without a car and deserting him on a frozen mountaintop to fend for himself.

Not surprisingly, Tim Boyle noted on the conference call, “Most U.S. consumers would think about us as an outerwear company,” while drawing attention to the seasonality of outerwear. Perhaps in Europe and Asia—where the Columbia brand is newer—it’s easier for Columbia to remake its image as a footwear company that sells more than winter boots for Arctic explorers.

Boyle confided with analysts that in summer 2017, Columbia promoted its European turn-around architect, Franco Fogliato, to join the team in Portland and focus on growing the U.S. market.

Columbia Sportswear takes on the new business model


Since the dawn of Amazon, the model of consumer goods companies has been in flux between traditional brick-and-mortar retail and the lean online consumer-direct Amazon model. In an August 2017 report from the World Economic Forum entitled “Disruption in consumer industries: How the traditional operating model will be turned inside out,” authors Oliver Wright from Accenture and Zara Ingilizian from the World Economic Forum predict an industrial upheaval. In the so-called Fourth Industrial Revolution, the companies that survive the next ten years, they say, “will be the ones that embrace the Empowered Consumer and Disruptive Technologies. They will be data driven and far more externally oriented, working seamlessly with new partners, on-demand employees and (as part of an extended workforce) consumers.”

These kinds of prognostications always seem a bit dire, presenting do-or-die scenarios built on disruptive trends, that seem stubbornly linear at the time. Nonetheless, this commentary is not without merit and bodes well for Columbia’s nimble wholesale and direct-to-consumer model.

“We really consider ourselves to be a wholesale business,” CEO Boyle told investors and analysts in his conference call. Columbia operates 127 retail stores globally, compared with Nike, which has 1,142, according to Statistica. Adidas, for measure, has 1,757 venues and is opening 3,000 more in China by 2020. Without the expense of maintaining and updating a global bricks-and-mortar distribution network, Columbia can control and change its image at a lower cost than its brick-bound competitors. It opens new accounts with displays in retail chains instead of building new stores.

Without branded stores across the globe, Columbia is finding new ways to connect with today’s consumers. In 2015, Columbia launched Project CONNECT, a multimillion-dollar realignment of its business model “around a ground-led consumer-first philosophy … brand awareness and sales growth in our wholesale and direct-to-consumer channels,” Tim Boyle said.

The new generation of Columbia Sportswear


Central to this shift is a strategy to become relevant, even hip, among younger consumers.

Columbia’s new Star Wars line features Luke, Leia and Han coats

To that end, Columbia Sportswear has forged savvy partnerships in recent days to connect with a new generation, for whom popular endorsement and online shopping are central. With the Star Wars franchise, Columbia created garments based on those worn by Commander Skywalker, Princess Leia and Captain Solo. Columbia sent Hollywood hunk du jour, Zac Efron, and his brother on a gear-testing adventure that might have been undertaken by Tim Boyle in the past. In a high-end flair unusual for the brand, Columbia inserted a $515 Joan of Arctic limited-edition Sorel boot into the luxury lineup of Chloé, a chic Paris-based online retailer.
Zac Efron and his brother adventure in Columbia gear
Zac Efron and his brother adventure in Columbia gear

Columbia haute couture

2017 Zac Efron
Columbia Sportswear auditioned actor Zac Efron and his brother on Tough Tested outing with a van-ful of gear.
2017 Chloé
Sorel gets chic with a limited-edition Joan of Arctic boot sold through the retail network of Paris-based luxury fashion house, Chloé.
2017 Star Wars
Columbia hits the big screen with limited edition jackets that replicate fashion from the Star Wars franchise.
2016 Manchester United
Co-branding Columbia teamed up with one of England’s most storied soccer clubs, Manchester United, as its official apparel sponsor.

“We’re trying to differentiate ourselves from the big athletic brands that heavily rely on athletes to promote their products,” Boyle said. “But we certainly get the brand awareness from these unusual connections with popular brands and personalities.”

Over the course of nearly five decades of company leadership, Gert Boyle has met rooms full of personalities. Zac Efron may be the ephemeral star that brings Columbia to a new generation, but perhaps no brand, with the exception of Kentucky Fried Chicken, is more strongly associated with its founder than Columbia Sportswear.

Over the next ten years, Columbia’s tough mother hopes Columbia will stay at the top of the competitive sportswear industry. “We will be working on a lot of innovation,” she promised. “Early to bed, early to rise, work like hell and advertise.”

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